Important Information

Kindly take note of the following provided important Notes, Terms & Conditions, below. By doing so, you will ensure that your trip goes on without any unwarranted mishaps, and overall, guarantee that you indeed have an unforgettable and enchanting experience.

Booking & Cancellation Policy

Booking Policy

Upon placing your booking, please ensure that you also notify us on your travelling date(s). Perform this important task by sending over your air-ticket via our contact email. This will ensure that our VIP pick-up and transfer services will be able to serve you deservedly.

Please note: You are further advised to book your airline ticket at least one month before your trip. This will ensure that you get the most competitive deal.

Cancellation Policy

Reservations that are cancelled, reduced in length of stay or reduced in numbers are subject to Cancellation and No Show fees – if cancelled within 60 – 90 days of the arrival date, as follows:

  • 90 days prior to arrival:
  • 60 days to 45 days prior to arrival:
  • Within 30 days:


All nationals will require visas for KENYA. The cost of which is approximately – US$ 50 per person, per entry. We recommend that where possible – you acquire the visas in advance. Nonetheless, it is possible to obtain Visas at the airport – upon arrival in KENYA.


The climate is generally hot, and sometimes humid. From December to March, when the north-east monsoon minds blow, it is hot and humid. In April and May, heavy rains occur. June to October is usually the coolest and driest period/season. Mild rains fall in November. Temperatures sway between 25 degrees Celsius and 35 degrees Celsius, and annual rainfall is on average – about 200mm and 600mm.


You are strongly advised to be in possession of a good, comprehensive travel insurance, which also covers your personal valuables and belongings. AWS is not obliged to provide medical care (except to call in the flying doctors evacuation service within our destinations), and therefore AWS does not accept liability for any inadequate care provided.

Baggage Allowance

For local flights within our destinations, baggage is restricted to 20 kgs (44 lbs) – for checked-in baggage, and a maximum of 10 kgs (22 lbs) – for carry-on baggage. Soft-sided luggage or duffels are preferable to hard-shell suitcases – for storage on safari vehicles and on aircrafts used within our destinations. Large suitcases of dimensions greater than 24″ x 17″x 7″ are impossible to store in vehicles and on aircrafts and therefore, should not be used. (Baggage and personal effects are at owners’ risk throughout your trip, and travel/baggage insurance for travellers’ is strongly recommended).

Shopping Trips

Driver/Guides will only stop at the shops/curios stall, which are recommended by AWS. We provide guides, in this regard, at no extra cost – to accompany guests on shopping trips, so as to help with recommendations and to also save time.


AWS acts as a key agent for hotels, transportation services and facilities provided by other parties, firms or corporations and cannot be held responsible for – delays, losses, damages, injuries or accidents and change of itineraries that may occur through the negligence of any individual or company entrusted with such services.

Please note:

  • The quoted rates are subject to change without prior notification – should there be, for example, increases in Park Fees, Fuel, VAT, Third Party Services or any other circumstances beyond our control – within our covered destinations.
  • AWS cannot be held responsible should airlines discontinue flights on scheduled routes or change scheduled timetables – resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary we will re-quote you accordingly.
  • We advise our clients’ to take precautions against malaria prior to the commencement of your trip. We recommend that you contact your doctor and pharmacist for advice on which prophylactic is recommended.

Force Majeure

AWS will not accept any liability or pay any compensation in respect to delays or lack of performance affected by ‘force majeure’. Force Majeure means any event which the Company has no control over and even in circumstances where all due care was taken, the event could not have been avoided or foreseen. This includes events such as war, or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters, adverse weather conditions, fire and all similar events outside the Company’s control.

Children Policy

Children under the age of 12 sharing a room with two adults generally pay 50% – 70% of the rate quoted except, for: air, rail, safaris, adventure programmes or balloon safaris. Children under 7 are not permitted in any tree hotels and most tented camps. Some wildlife lodges and tented camps accommodate a maximum of 2 persons, per room. Other restrictions may apply from time to time. Children rates are available on request.